Edelweiss Jewelry Terms and Conditions

This website is operated by Edelweiss Jewelry, LLC. Throughout the site, the terms “we”, “us”, “our” and “Edelweiss” refer to Edelweiss Jewelry, LLC. Edelweiss Jewelry, LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Any new features or tools which are added to the current site shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

We provide advice on how to best source and design jewelry to fit your requirements. Any design approved by the customer for production will become the sole responsibility of the end client. Edelweiss does not purchase any diamonds, gems, or materials until final design is approved and paid for by the end client. At the client’s request, Edelweiss can provide a sketch of the jewelry. Clients should be aware before commissioning custom jewelry that all designs, drawings, figures, pictures, and depictions are conceptual in nature. The final product may have slight differences, depending on the design, diamond, gem or material selected. Client agrees that immaterial differences shall be expected and accepted and shall not be cause to reject the final product in any way or in any form.

Edelweiss sources diamonds, gems, and materials from a variety of sources. All of our sources are respected suppliers that follow industry standards to source conflict free materials. These standards include but are not limited to adherence to and enforcement of the standards established by the Kimberley Process, an international system that polices the trade of diamonds to ensure they are from sources free of conflict.

We stand behind our products and warrant that all items will be free from manufacturing defects for up to 1 year after purchase. If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your merchandise is damaged due to a manufacturing defect, we will repair the merchandise or, if we deem appropriate, replace the item. If the item is no longer available, Edelweiss may, in its discretion, replace with like-kind or allow a refund equal to the selling price of the original item or component.

Please note that slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in gemstones are unique and individual to each item. These characteristics are considered as part of the character of the item, and should not be considered a defect. To be eligible for the warranty, items must be pictured at time of claim and shipped back to Edelweiss within 30 days of claim. Shipment must including all product documentation and packaging. Note, there may be a charge to ship product back for inspection. The foregoing Manufacturer Warranty is available only to the person who purchased the covered product from Edelweiss. Maintenance, repair, cleaning, sizing or other service performed by someone other than Edelweiss will void your Manufacturer Warranty.

Fine jewelry is not impervious to normal wear, activities or trauma. This is particularly true for rings since hands are regularly subjected to considerable abuse. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered.

• Some examples of common jewelry issues that would not be considered manufacturing defects include:

Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.

Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.

Bent, caught or worn out prong(s) allowing a stone to fall out or be lost due to normal wear or other damage.

Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.

All orders are fully insured and shipped via secure courier, delivery speed is based on the date the jewelry is requested to be received.

Edelweiss will only ship to a street address, not a P.O. Box address

Signature is always required for delivery

Delivery is typically only on weekdays and non holidays

Customer is responsible for providing a valid address and being available to sign for the package.

For international shipments, we will work on a case by case basis to deliver the product safely according to the agreed upon shipping methods between Edelweiss and the customer.

The Edelweiss 30-day return policy which customers to return their merchandise for 100% refund in the form of store credit for up to 30 days after the piece is delivered to the customer. After 30 days, all sales are final.

Edelweiss accepts major credit cards and ACH bank wires. Payment can be received all at once or in installments. Edelweiss will only source materials and diamonds/gems once full payment is received. After full payment is received, we start crafting the jewelry and typically Edelweiss can deliver within 3-4 weeks from full payment receipt date. Sales tax is currently only collected for New York state delivery sales.

Edelweiss' Sites and content are intended solely for personal and non-commercial use by visitors and online shoppers. Any use of any Edelweiss Sites or accompanying content other than for personal and non-commercial purposes is prohibited. You agree not to reproduce, publish, transmit, distribute, modify, create derivative works from, or commercially exploit in any way any of the content of any Edelweiss Sites. However, you may download, electronically copy and print any of the content of Edelweiss Sites for your personal, non-commercial use only. This is a revocable license, not a transfer of title, and is subject to the restrictions that you may not (a) modify the content or use it for any commercial purpose, or any public display, performance, sale or rental, (b) decompile, reverse engineer, or disassemble the content, or (c) remove any copyright, trademark registration, or other proprietary notices from the content. You further agree not to access or use any Edelweiss Sites in any manner that may be harmful to its operation or content.

At Edelweiss, we make every attempt to ensure that our information is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, color and size may vary slightly.

Under no circumstances shall Edelweiss be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages. If you have any questions, please do not hesitate to contact us at concierge@edelweissjewelry.com or dial (248) 703-7557.

These Terms and Conditions and your use of this site will be governed by and construed in accordance with the laws of the State of New York, USA applicable to agreements made and to be entirely performed within the State of New York, without resort to its conflict of law provisions. You agree that any action at law or in equity arising out of or relating to these Terms and Conditions shall be filed only in the state and federal courts located in New York, New York and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of your use of this site, any purchase from this site, or these Terms and Conditions.